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Management, Leadership and Governance

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Diploma of Leadership and Management BSB50420

The Diploma of Leadership and Management is a nationally recognised qualification. This Learning Module Pathway is designed for new and aspiring leaders and managers in the Human Services sector. [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB50420.
  • Manage business operational plans (BSBOPS502)
  • Manage personal and professional development (BSBPEF501)
  • Manage people performance (BSBLDR522)
  • Manage team effectiveness (BSBTWK502)
  • Facilitate workplace debriefing and support processes (CHCMGT005)
  • Communicate with influence (BSBCMM511)
  • Facilitate continuous improvement (BSBSTR502)
  • Lead and manage effective workplace relationships (BSBLDR523)
  • Develop critical thinking in others (BSBCRT511)
  • Manage meetings (BSBTWK503)
  • Lead difficult conversations (BSBCMM412)
  • Develop and use emotional intelligence (BSBPEF502)
Diploma of Leadership and Management BSB50420

<p>BSB50420 Diploma of Leadership and Management is a nationally recognised qualification. This <strong>Learning Module Pathway</strong> is designed for new and aspiring leaders and managers in the

...
Self paced

720 maximum days to complete
2026-02-23 2026-02-23
Self paced assessment

Diploma of Leadership and Management BSB50420 RPL program

The Diploma of Leadership and Management is a nationally recognised qualification. This Recognition of Prior Learning (RPL) Pathway is designed for experienced leaders in the Human Services sector. [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB50420.
  • Develop and use emotional intelligence (BSBPEF502)
  • Manage team effectiveness (BSBTWK502)
  • Facilitate continuous improvement (BSBSTR502)
  • Manage people performance (BSBLDR522)
  • Manage meetings (BSBTWK503)
  • Develop critical thinking in others (BSBCRT511)
  • Lead difficult conversations (BSBCMM412)
  • Manage personal and professional development (BSBPEF501)
  • Communicate with influence (BSBCMM511)
  • Lead and manage effective workplace relationships (BSBLDR523)
  • Manage business operational plans (BSBOPS502)
  • Facilitate workplace debriefing and support processes (CHCMGT005)
  • Ensure a safe workplace for a work area (BSBWHS521)
Diploma of Leadership and Management BSB50420 RPL program

<p>The Diploma of Leadership and Management is a nationally recognised qualification. This <strong>Recognition of Prior Learning (RPL) Pathway</strong> is designed for experienced leaders in the Human

...
Self paced
Approximately 150 hours
365 maximum days to complete
2026-02-23 2026-02-23
Self paced assessment

Equipping You as Leader Skill Set

Invest in your Professional Development to work effectively as a leader in the Human Services sector. Develop advanced personal effectiveness skills, including self-awareness and emotional intelligence, to strategically manage and drive the personal, professional, and performance development of yourself and your team. Tap into the expertise delivered in this workshop designed to build new skills or consolidate existing skills. Select one or more skill sets to meet your learning needs and gain credit towards a Diploma of Leadership and Management qualification. [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB50420.
  • Develop and use emotional intelligence (BSBPEF502)
  • Manage personal and professional development (BSBPEF501)
Equipping You as Leader Skill Set

<p><strong>Are you ready to elevate your capacity to serve, lead, and connect?</strong> In the demanding, relational world of Human Services, <strong>Emotional Intelligence (EQ)</strong> is the

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If there isn't a class to suit you, please the waiting list.

New Managers and Coordinators

As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw on in your role. The course starts with the theory and practice of supervision, which is an important tool for new managers and coordinators. This leads on to specific communication skills such as providing feedback and exploring conflict management at a team level. Planning and... [More]
$700 Limited GST free
New Managers and Coordinators

<p>As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw

...
$700 Limited GST free
New Managers and Coordinators

<p>As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw

...

If there isn't a class to suit you, please the waiting list.

Facilitating Group Supervision

Do you provide group supervision? Have you been asked to facilitate reflective practice groups or case reviews for your team? Group supervision has the potential to develop a cohesive, team approach to service delivery. It can provide strong collegial support and foster the development of collective knowledge about specific practice challenges. Group supervision also has particular potential to generate fresh ideas about complex situations and to extend people’s perspectives.... [More]
$380 Limited GST free
Facilitating Group Supervision

<p>Do you provide group supervision? Have you been asked to facilitate reflective practice groups or case reviews for your team? </p><p>Group supervision has the potential to develop a cohesive, team

...
$380 Limited GST free
Facilitating Group Supervision

<p>Do you provide group supervision? Have you been asked to facilitate reflective practice groups or case reviews for your team? </p><p>Group supervision has the potential to develop a cohesive, team

...
$380 Limited GST free
Facilitating Group Supervision

<p>Do you provide group supervision? Have you been asked to facilitate reflective practice groups or case reviews for your team? </p><p>Group supervision has the potential to develop a cohesive, team

...

If there isn't a class to suit you, please the waiting list.

Leading and Influencing Workplace Relationships Skill Set

Invest in your Professional Development to work effectively as a leader in the Human Services sector. Master the essential leadership skills to build and manage highly effective workplace relationships while developing the influential communication and negotiation techniques required to lead discussions, drive consensus, and achieve strategic outcomes. Tap into the expertise delivered in this workshop designed to build new skills or consolidate existing skills. Select one or more skill sets to meet your learning needs and gain credit towards a Diploma of Leadership and Management qualification. [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB50420.
  • Communicate with influence (BSBCMM511)
  • Lead and manage effective workplace relationships (BSBLDR523)
Leading and Influencing Workplace Relationships Skill Set

<p>Are you a leader, manager, or coordinator in the <strong>Human Services sector</strong> who needs to sharpen your skills to manage teams, navigate complexity, and communicate with impact? </p>

<p>

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If there isn't a class to suit you, please the waiting list.

Team Leadership

Effective teamwork is a crucial factor in agencies actually achieving their strategic goals and ensuring the quality of service delivery. Managers and leaders can develop the quality of teamwork, bring together the range of capabilities in the team, and promote collaborative problem solving. This workshop provides a framework for you to identify current strengths and to plan for areas of teamwork that need development. We will trial a range of resources and tools that you can then... [More]
$700 Limited GST free
Team Leadership

<p>Effective teamwork is a crucial factor in agencies actually achieving their strategic goals and ensuring the quality of service delivery. Managers and leaders can develop the quality of teamwork,

...
$700 Limited GST free
Team Leadership

<p>Effective teamwork is a crucial factor in agencies actually achieving their strategic goals and ensuring the quality of service delivery. Managers and leaders can develop the quality of teamwork,

...
$700 Limited GST free
Team Leadership

<p>Effective teamwork is a crucial factor in agencies actually achieving their strategic goals and ensuring the quality of service delivery. Managers and leaders can develop the quality of teamwork,

...

If there isn't a class to suit you, please the waiting list.

Clinical Supervision: Models and Methods

Engaging in a supervisory, support, peer, mentoring, consulting or overseeing role with others reflects one’s knowledge, experience and position. These roles are both rewarding and challenging. Rewards come in the form of being able to directly assist others in achieving their goals and overcoming their challenges. Challenges come in the form of knowledge base, ethical and practice dilemmas. Supporting and growing the competence of workers who engage in direct client service roles... [More]
$380 Limited GST free
Clinical Supervision: Models and Methods

<p>Engaging in a supervisory, support, peer, mentoring, consulting or overseeing role with others reflects one’s knowledge, experience and position. </p><p>These roles are both rewarding and

...
$380 Limited GST free
Clinical Supervision: Models and Methods

<p>Engaging in a supervisory, support, peer, mentoring, consulting or overseeing role with others reflects one’s knowledge, experience and position. </p><p>These roles are both rewarding and

...
$380 Limited GST free
Clinical Supervision: Models and Methods

<p>Engaging in a supervisory, support, peer, mentoring, consulting or overseeing role with others reflects one’s knowledge, experience and position. </p><p>These roles are both rewarding and

...

If there isn't a class to suit you, please the waiting list.

Supervising Case Management

Quality supervision of case managers ensures quality case management and enables and supports case managers to do their best. Develop a framework, skills and strategies for strengths-based supervision for client-centred, quality and consistent case management practice. Learn how to use supervision to model skilled practice. Learn about: A model of case management supervision Structuring supervision sessions and engaging case managers in supervision Conversations to facilitate... [More]
$700 Limited GST free
Supervising Case Management

<p>Quality supervision of case managers ensures quality case management and enables and supports case managers to do their best. Develop a framework, skills and strategies for strengths-based

...

If there isn't a class to suit you, please the waiting list.

Debriefing Skills

Are you a manager or team leader who supervises client centered staff? How do you debrief staff after a difficult situation or support them through a crisis intervention? How do you ensure your supervision is working for all? It is always a juggling act when we supervise. We need to look after our clients, our staff, our organisation and of course ourselves. This workshop examines the range of methods by which support can be provided, including structured, planned supervision,... [More]
$380 Limited GST free
Debriefing Skills

<p>Are you a manager or team leader who supervises client centered staff?<br/>How do you debrief staff after a difficult situation or support them through a crisis intervention?<br/>How do you ensure

...

If there isn't a class to suit you, please the waiting list.